Ladder the Up Climbing
Yes,you can advance from the front lines to upper management --if you know the right steps. By Mary Monroe
It wasn't an overnight success: In 14 years she moved from club manager to regional manager, then on to general manager and regional general manager before assuming her current responsibilities overseeing 13 clubs and about 1,000 employees. How did she do it? Siena make...
ustomer service problems in fitness facilities can challenge even the most conscientious owners and managers. No mat-
carry a Fitness Group photo identification membership card and "scan in" when they enter the facility. We implemented the new system to ensure that individuals using our services/facilities were members in good standing. The Problem: One of our members refused to have her photo...
copy and pass along to your staff courtesy of IDEA
How to Manage Angry Customers
By Richard Gerson
a statement that the person may perceive as placing the blame elsewhere or passing along the responsibility to resolve the issue. 6. Thank the Customer. That's right, say "thank you" to the individual for bringing the issue to your attention. Remember, only a small portion of your customers will tak...
P E R C E N T O F FA C I L I T I E S P R O V I D I N G C O N T I N U I N G E D U C AT I O N
Fitness/Program Director Personal Training Director Group Exercise Coordinator
n = 67 In-service training (free) In-service training (staff pays) 68% 18 75 65 30 20
n = 60 71% 19 75 65 37 19
n = 57 67% 19 74 69 32 21
Workshops (company pays) Workshops (staff pay...
as sound investments, and has a training course fund budgeted for such purposes. Besides training and certification, the Y's fitness instructors receive other employee extras--most of which, naturally, are geared toward fitness. "I occasionally give gifts like fitness tapes," Turner says. "And since I attend fitness conferences and conventions, I always bring back shirts and other f...
6 Steps to Productive Meetings
By Chalene Johnson
here are some things in life that we all dread attending: funerals, dentist appointments, tax audits and, let's not forget, staff meetings. It's really too bad that staff meetings have come to share such poor company. Maybe your company's get-togethers are not that bad, but they
probably could benefit from a few key changes. Before you can mak...
If you answered “True” to more than two of these questions, it’s time to take action! What can you, as an employee, do to make your next staff meeting more enjoyable? Simple: Get involved. Face it, staff meetings are as certain as death and taxes—but they do not have to be as daunting. Taking a few moments to prepare for your next staff meeting will ensure that you get more out of it, gain respect from your boss and coworkers and actually enjoy the experience.
First, begin by following a few basic ground rules:
Hiring Trainers Who Motivate Clients
By Jim Annesi, PhD
magine taking the guesswork out of hiring qualified, competent and skilled personal fitness trainers capable of motivating and
What Traits Work?
Research for the study was conducted in fitness facilities in the Northeast and Midwest United States. Supervisors of five training departments were asked to select (from a prepared list) specif...