Fitness facility managers, you may want to think before outfitting your group exercise room with floor-to-ceiling mirrors on the wall: Doing so may lead your members to bemoan that they are not the fairest of them all.
Curious about which cities in the United States have the most health club members? According to the International Health, Racquet & Sportsclub Association (IHRSA), the honors go to Denver for the year 2002.
IHRSA reports that U.S. health club memberships grew to a record 36.3 million members in 2002, up from 33.8 million the previous year. The largest increase was in the over-55 age group, which increased by 23 percent and in 2002 numbered 6.9 million strong.
Program directors dream of employees who are responsible, respectful, well-rounded and educated. When a director builds a bridge between the group fitness and personal training departments, this dream team becomes reality. The result
is a unified staff with a dual focus: satisfying both the fitness needs of members and the fiscal needs of the company.
If you've followed this column since January, you've read about how savvy managers increase efficiency and avoid burnout by establishing work-related boundaries for themselves and their stuff.
This final article in a series of five provides practical solutions for creating boundaries with three common categories of customers. When you skillfully reign in your most challenging and picky patrons, you boost productivity and strengthen customer ties. Here’s how to do it.