People often talk about how it takes 21 days to start a habit. But did you know that it takes just 10 days to drive new revenue and raving fans into your business? Creating simple, replicable 10-day group programs can be a moneymaker in any fitness business. Learn how to execute this format from takeoff to touchdown, and get ready to increase your bottom line and deepen your impact in your community.
With savvy customers often looking for that little bit extra when they invest in fitness, customer service skills can make or break a business.
“It is the personal, little things that make a difference,” says Nicki Anderson, owner of Healthy Innovations Inc., in Naperville, Illinois. “You don’t have to spend thousands of dollars on advertising [to draw clientele]. You simply have to care, bring value to your clients and always go a step beyond their expectations.”
Here are Anderson’s top tips for providing tip-top customer service for your clients and facility members:
Studio and club owners, you may want to adopt and publicize your environmentally friendly practices as part of your efforts to promote a culture of health. As an example of how an alignment of positive energies creates a win-win dynamic, ”greener” firms are associated with higher employee productivity, according to a study published in the Journal of Organizational Behavior (2012; doi: 10.1002/job.1827). “Adopting green practices isn’t just good for the environment. It’s good for your employees, and it’s good for your bottom line.
Fitness professionals around the world have jumped on the flash-deal bandwagon to try to generate more business and attract new clients. It looks like an attractive arrangement: Flash deals, such as Groupon or LivingSocial offers, put your business in front of a whole new audience, bring some new faces through the door and help you grow and expand your client base and revenue.
When college football recruiters started taking an interest in my son’s skills on the gridiron, I came to a useful realization: When it comes to attracting talent and developing winning teams, head coaches and group fitness directors have a lot of parallel priorities. newsletter_teaser: When college football recruiters started taking an interest in my son’s skills on the gridiron, I came to a useful realization: When it comes to attracting talent and developing winning teams, head coaches and group fitness directors have a lot of parallel priorities.
Proper phone etiquette is essential in a health club environment. Many people prefer to call ahead to ask simple questions, rather than physically coming in. It’s their way of getting a “feel” for your facility. As a manager/owner, you want that introductory phone call to translate into a new membership. However, phone communication has degraded among young adults working the front desk, and it’s easy to see why. newsletter_teaser: Proper phone etiquette is essential in a health club environment. Many people prefer to call ahead to ask simple questions, rather than physically coming in.
“I’m terrified of change, even if it will improve my life.”
“I hate asking for help or admitting that I do not know something.”
“I avoid environments that are unfamiliar or that make me feel out of place.”
“I don’t believe that my own personal shortcomings are a source of my problems.”
“I will defend what I believe, even though it may not be right.”
For many people, those statements are true.
In the Clearwater/Tampa Bay, Florida, region, there are a large number of competitors in the Pilates industry. Competitors are other Pilates studios, gyms that offer Pilates mat classes and even personal training studios that offer other exercise modalities such as yoga, TRX® and CrossFit®. I feel it is part of my job as a studio owner to be constantly evaluating the competition. My assessment includes comparing services offered (privates, duets, trios, group equipment sessions, mat classes or other offerings, such as barre classes), as well as products and clothing sold on-site.