If your feedback is focused on what is going wrong, you are communicating that something is unwanted. Instead, base feedback on making adjustments toward a desired outcome. NLP assumes that all responses are useful in some context and suggests that feedback should focus on self-realization, not criticism.
Does the following scenario sound familiar? After interviewing a young college graduate for a front-desk position at your fitness facility, you get a follow-up call, not from the candidate, but from her mother. “I am calling to let you know what a great young lady Amy is,” the mother says. “She is very eager to start working, and I know she’ll do a great job. So what do you think?”
Evidence suggests that while the basis of a great experience certainly does have something to do with what you teach, how you teach is equally important. It’s time to investigate what you don’t say and how your approach to designing programs, delivering cues and dealing with members can elevate you to superstar status in a matter of weeks.
Have you ever taken a step back, stumped at someone else’s success in the shadow of your failure, and wondered, “What does she have that I don’t?” Many fitness professionals have thought about the best way to pack a room or retain a client, and everyone has a unique perspective. More often than not, the theories focus on our methods: exercises, equipment, music and cuing...
In an age of advanced communication
technology, we believe we are communicating more than ever before, but are we
You may be armed with your cellular network and all the latest technology, but
that won’t help if you haven’t mastered the art of act...
One of the greatest frustrations we can experience as wellness professionals is to have clients and participants who enthusiastically sign on for our services and then take none of our advice. Later they wonder
In 1964, as Winston Churchill’s health was rapidly declining, former President and World War II General Dwight D. Eisenhower went to visit his friend. Eisenhower sat by the former prime minister’s bed for a lengthy period of time. Neither man spoke. After a while, Churchill slowly raised his hand and painstakingly made the V for victory sign, which he was well known for, often...