Communication Articles

Listening at meetings is just as important as speaking up. How to stay tuned in:

1Marketing Script for Staff Here is one example of a practice script and pertinent marketing points you may distribute to staff. Ask staff to practice with each other before they actually begin marketing to members. Who?: Group Exercise Department, Contact Person What?: Specialty Yoga Classes for Older Adults Where?: Group Exercise Studio B When?: Mondays and Wednesdays, 9:30 am to 10:30 am, beginning November. Preregistration begins August 15.

Communicate with instructors one-on-one. Provide a clean, effi- cient, cheerful working environment. Fearlessly make the tough decisions. Treat all your instructors equally. idea fitness manager/july-august 2001 idea fitness manager/july-August 2001 sales

I have a new boss. I don’t yet know exactly how he thinks or what he expects from me. Sound familiar? Even if the organizational structure at your facility has not changed recently, you may have wondered exactly how and what to communicate to your manager or boss.

Motivation By Michael Youssouff, MA, and Fran Sachs-Rojas, CSW Having a selection of practical communication tools and training techniques in your repetoire can help you coach this special population to success. Motivating Clients With Chronic Conditions As a personal fitness trainer, you understand the importance of following specific training guidelines and avoiding any contraindications ...

Every kid in America has fallen for this time-tested parental game, “Let’s see how fast you can get dressed. I’ll time you!” By using the same philosophy and interjecting fun into the workplace, you can help your employees be productive and enjoy their work environment.

How well do you serve your clients? Here are 20 ways for you and your business to provide outstanding customer service. Customer Service on a Platter By Sherri McMillan, MSc A few years ago an elderly gentleman walked into the gym where I worked and claimed he had never exercised a day in his life. Surveying the spread of our facility, the portly individual explained how he finally decided it wa...

I suspect that one of my colleagues has an eating disorder and another suffers from exercise addiction. While I’m inclined to mind my own business, participants are starting to talk. Some of them are worried and asking me whether these instructors have a problem. Others comment on how great these instructors look and are asking me their “secret to success.” What do I do, if anything?

You’re a whiz at creating choreography. Now if only you could remember the combinations every time you taught. Or maybe you’re one of those people who can remember every face you see, but when you have to put a name to a face, your memory freezes. Do these scenarios sound familiar? Then read on. Memory experts and veteran instructors have a few unforgettable tips for strengthening your memory. Give these suggestions a try, and remembering names and choreography will soon be a snap.

copy and pass along to your staff courtesy of IDEA How to Manage Angry Customers By Richard Gerson a statement that the person may perceive as placing the blame elsewhere or passing along the responsibility to resolve the issue. 6. Thank the Customer. That's right, say "thank you" to the individual for bringing the issue to your attention. Remember, only a small portion of your customers will tak...