Q:The teacher before me is running late again. Our back-to-back classes have only 10 minutes between them, and now my class will start late. What should I do? Barge in? Wait? My class participants expect me to do something. I need advice for handling this problem immediately, when the director isn’t around.
If you've followed this column since January, you've read about how savvy managers increase efficiency and avoid burnout by establishing work-related boundaries for themselves and their stuff.
This final article in a series of five provides practical solutions for creating boundaries with three common categories of customers. When you skillfully reign in your most challenging and picky patrons, you boost productivity and strengthen customer ties. Here’s how to do it.
Female fitness managers and program directors: Have you found that
mentors have helped you? Other business women have. A new survey looked at the role that mentors play specifically in a woman’s career success. The “Importance of Mentoring in the Workplace,” a CareerWomen.com QuickPoll, reveals that the majority of women (62%) have a formal or informal mentor—someone who has influenced their personal and professional development and contributed to their career success.
n When providing feedback on an
employee’s behavior, describe the behavior and include the impact it has on you and/or the department. State honestly how the behavior makes you feel: “I feel angry when you arrive
late to our meetings.”
n Focus on specific examples as they relate to the action.” “When you are late it causes a delay in the meeting and we don’t end on time.”
n Don’t imply that you know why the
receiver is behaving that way:
“You’re trying to make me angry.”
Business professionals are always talking about the importance of networking to grow your business. This marketing tactic is especially critical in the personal training industry. Since this business is a face-to-face, service-oriented one, the most effective marketing initiatives will always be face-to-face encounters.
The most obvious benefit of a newsletter is its marketing power: You can gain exposure by using it to promote your training services, advertise special events and sales, lead clients to your Web site and sell products. A carefully crafted newsletter also plays a key role in building solid relationships with clients.