How well do you serve your clients? Here are 20 ways for you and your business to provide outstanding customer service.
Customer Service on a Platter
By Sherri McMillan, MSc
A few years ago an elderly gentleman walked into the gym where I worked and claimed he had never exercised a day in his life. Surveying the spread of our facility, the portly individual explained how he finally decided it wa...
Many personal fitness trainers believe that "average healthy adults" do not exist--virtually everyone has some type of special fitness goal or health issue. Accordingly, there are personal trainers who prepare to meet a variety of clients' needs, from general fitness to postrehabilitation conditioning, while others concentrate in a specialty area, such...
In my books on partnering and strategic alliances, I talk about “synergistic possibilities.” This concept means taking one plus one and getting three or more, rather than the expected two. In my own life, I often catch myself doing something solo rather than teaching or working with another individual on how to do the task as partners. Naturally, I think it is easier and quicker to just do it
myself. In the long run, though, this belief proves that I am taking the wrong path. Working with and teaching others takes understanding and patience. Unfortunately, too
By Teri O'Brien, JD, MS
How Much Do You Charge?
Take the guesswork out of pricing personal training services with sound strategy.
s a personal fitness trainer, you are regularly asked, "How much do you charge?" But has a potential client ever asked you, "How did you arrive at that fee?" Perhaps you are not quite sure yourself. Pricing goods and services is a balance between re...
BY SHANNON ENTIN
magine communicating with others via tiny, electronic networking devices. Or picture exercising with holographic instructors. You may think of scenes from Star Trek or Total Recall, but such activities are not far from becoming reality. Today technology is being developed that will bring Internet access to cell phones, watches, automated teller machines (ATMs) and even ki...
Ladder the Up Climbing
Yes,you can advance from the front lines to upper management --if you know the right steps. By Mary Monroe
It wasn't an overnight success: In 14 years she moved from club manager to regional manager, then on to general manager and regional general manager before assuming her current responsibilities overseeing 13 clubs and about 1,000 employees. How did she do it? Siena make...
B Y L O R I S . H U LT I N
ue to the fitness industry's tremendous growth over the past 20 years, health and fitness have become hot topics for all types of media. But this explosion of interest has a flip side: Getting media exposure in such a competitive marketplace can be challenging. With a huge selection of trainers, hundreds of instructors-turned-celebrities and a new facility opening every...
IDEA members share their personal work-related problems--and how they overcome them.
In the March Speak Out column, IDEA Health & Fitness Source editors asked you to tell us about your biggest career challenges and how you handle them. Here are some responses we received.
Identifying My Calling
Finding my niche within the fitness industry. Becoming a personal trainer...
You’re a whiz at creating choreography. Now if only you could remember the combinations every time you taught. Or maybe you’re one of those people who can remember every face you see, but when you have to put a name to a face, your memory freezes.
Do these scenarios sound familiar? Then read on. Memory experts and veteran instructors have a few unforgettable tips for strengthening your memory. Give these suggestions a try, and remembering names and choreography will soon be a snap.
What Value Do You Serve Your Customers?
By JoAnna Brandi
nce a month, your accountant brings you the balance sheet, which tells you whether there's been a profit or a loss for your fitness company. Looking at the numbers, your choices are simple: To improve the bottom line, you can cut some costs or make more sales--or do both.
While the reality of these basic business practices is assumed by...