What kind of message are you sending members if you’re constantly running around solving crises at your club, or if you’re always maximally stressed with the day-to-day operation concerns?
Do you think these clients admire you?
Do you think that’s an acceptable example for a fitness practitioner to set?idea fitness manager/january 2002 fitness manager
How to Design an Effective Membership Survey
Most people are familiar with surveys and have answered some type of questionnaire, whether it was about a product, a political issue or even customer service. Almost always, the purpose of a survey is to discover what people think, feel or plan on doing about a particular topic or issue. As an example, to better understand what is important to...
How to Design a Killer Web Site
By Joe Dysart WHAT SEPARATES A DYNAMIC, INTERACTIVE WEB SITE FROM A BORING, S T A T I C S I T E ? Lots of cool features, an interesting design and interactive elements play a large part in developing a Web site that users seek out. Your Web site is much more than "a flag on the Net" or a "billboard in cyberspace." It is an extension of your personal training company...
B Y H E L E N VA N D E R B U R G
How to Obtain and Retain Group Fitness Instructors
Instructors are the key when it comes to delivering successful group exercise programs. What are you doing to hire and retain the best instructors?
Quality group fitness programming fulfills members' motivational needs and has proven itself time and again in clubs through high memberretention rates. What's the se...
How to Obtain and Retain Personal Professional Fitness Trainers
What's the secret to hiring and keeping great personal trainers? Create an environment in which personal trainers can be treated as professionals.
BY EVERETT AABERG During the past 15 years, I have worked as a private contractor, served as an employee, been an entrepreneur, taken on management duties, directed a personal training sta...
Revenues and Expenses
How you budget and monitor results greatly impacts net revenue.
riting the operating budget is an annual chore. Chore? Your accurate budget is a blueprint for an effective operation. Monitoring expenses and revenues allows you to immediately make corrections to ensure that at the end of the year you have a profitable
department or business. The revenues and expenses repor...
Weathering an Economic Slowdown in the Fitness Industry
What facilities and staff can do to succeed in today's cloudy economic climate.
Nobody likes to talk about an economic slowdown.
People at all levels of the health and fitness business worry enough about their companies in good times; hardly anyone wants to think about potential bad times. It is scary to think of consumers pulling back on sp...
Over the last three issues, this column has followed the story of “Mark,” a former club trainer turned entrepreneur who opened his own facility in Smithville, USA, using $100,000 of his own money and $400,000 in investment capital from his brother-in-law, his parents and a personal training client. After struggling for two years to make ends meet and suffering a substantial loss in personal income, Mark entered the third year of his business with a corps of disgruntled investors,
a facility operating just under breakeven and