John Manrique, cofounder of Revolutions Cycling Studio in Jupiter, Florida, is an indoor cycling instructor and sports enthusiast. “I knew I needed to add flexibility training to my routine and was interested in yoga, but . . . I never seemed to have time for [a class],” he says.
The fitness industry is, by its own admission, good at “getting fit people fitter.” But with marketing materials rife with lithe, blond 20-somethings in revealing, brand-name yoga gear, it’s not surprising that people who are overweight and deconditioned find it hard to buy into the very fitness services that could help them shed pounds for good.
I manage my client contact information in Microsoft Outlook. I also keep track of clients’ birthdays in Outlook and on www.SendOutCards.com. After I enter birthdays into a calendar on the website, cards are automatically sent to clients in time for their birthdays. All clients and leads who want to receive my monthly email newsletter get added to my news- letter distribution list. (Not only is the newsletter informational, but it also keeps my name in front of people every month.)
Helping your clients stay active and take care of their health is a year-round challenge. In the summer, your efforts often seem to get lost among shifting schedules, vacation plans and other activities—all of which affect client outcomes and, ultimately, your bottom line.
Navigating around this complicated time takes some flexibility and planning on your part. Discover strategies for motivating and retaining your clients during the summer months.
Flexibility Is Key
We all want to belong to something. We all want to be a part of something bigger than ourselves. A group. A club. An association.
To reach our highest potential, we need to go beyond thinking of our “customer base” and our “employees” and start thinking of our tribe. You may have a group of clients or a number of employees, but that is not a tribe. In a tribe, people feel a deep affiliation with— and take pride in—your fitness business.
Facebook has lots of active users.
Generating good content can be time-consuming.
There are many useful features, like event management, special tabs and the ability to schedule posts.newsletter_teaser: Social media is a great tool for spreading the word about your services. But with so many platforms out there, it’s difficult to know which ones to join, what to post on them, and how much time to spend using them.
As a Pilates instructor, you’re continually striving to enhance your clients’ well-being. But now and again, you must take some time to do a little soul-searching and assess what is best for you. What are your needs, wants, goals and aspirations? Maybe you’re ready to further your education or you’re eager to work with a new market.newsletter_teaser: As a Pilates instructor, you’re continually striving to enhance your clients’ well-being. But now and again, you must take time to do a little soul-searching. What are your needs, wants, goals and aspirations?
When someone asks you what you do for a living, how do you respond? Perhaps you say you’re “a group fitness instructor,” “a yoga instructor” or “a Zumba® instructor.” The correct response is, “I’m a leader.” You do more than simply host amazing classes that help people get fit. It’s time to think bigger about who you are and what you do, if you truly want to Inspire the World to Fitness®.
At the University Y in Seattle, we’ve found a way to better serve our overweight and underexercising clients. We call the program Y I CAN, and it reaches out to members who: feel intimidated by group fitness classes, lack confidence in the weight room, and have tried and failed at weight loss.
newsletter_teaser: At the University Y in Seattle, we’ve found a way to better serve our overweight and underexercising clients. We call the program Y I CAN, and it reaches out to members who: feel intimidated by group fitness classes, lack confidence in the weight room, and have tried and failed at weight loss.
Experts agree that employers need to invest more in staff training and development to create stability, boost retention and improve the consumer experience. This is a particular challenge for many large-chain, membership-based fitness facilities. Rather than nurturing and training a newly hired personal trainer for exercise life- style programming and customer service skills, some fitness facilities orient trainers to be salespeople whose wages depend on commissions.