308: The Art of Conquering Cancellations
One of the many important tasks of a personal trainer is teaching personal training clients that exercise is a long-term commitment. There is no doubt that the biggest frustration for personal trainers (not to mention lost income) is chronic cancellations. What can trainers provide for their clients that other facilities have missed? As managers, how can you help trainers maintain consistent clients and keep cancellations to a minimum? Walk away with five ways to conquer cancellations and keep your customer satisfaction at an all-time high!