368: Creating Your Client-Centered Business

Time Block I - Saturday, 4:55-6:25pm
Presented by: Derek Vandenbrink, MA
Session Format: Lecture

Who do you consider to be the most important person in your business? An environment that promotes individual connection, support and challenge can not only increase client retention but also can significantly increase client referrals. Discover the essential elements to creating a client-centered culture within your business. Walk away with clear direction on how to form the business that will best serve your clients and members, increasing your earning power in the process.


Derek Vandenbrink, MA

IDEA Author/Presenter
Derek Vandenbrink, MA, is a professor in health, wellness and fitness at Mohawk College in Ontario, ... more less