When a client long standing client "forgets" a long standing appointment
Last week two of my long standing forever clients "forgot" their appointments
These were not new times or days, and yes I realize people are human and they forget, most of the time I let it go and charge them for the session and move on. Anybody have any suggestions as to another way of managing this? It rarely happens and I do charge up front for training.
I wish you the best with this Susan.
I think it just got your attention much more than necessary because it happened in the same week with two clients. Just one of those coincidences.
As you say: it rarely happens. You charge for the session. Let it go.
I agree with Karin...more than likely just a coincidence. You could always ask them their reason for a no show/no call or...charge them and let it go at that.
"Don't Sweat The Small Stuff"
I usually inquire about the date when this happens to give them a chance to either make it a dead subject (past) since u charge up front, or lend an ear & if I feel it appropriate comp them a session.
My goal is to offer the best service in my area! That demands I do things differently. It's not always what u say, but how u say... not what u do but, how u do...
At the end of the day u don't operate a daycare & u have been compensated already...
I hope that this helps.