what's the job of a Fitness Manager?
recently I had the a proposition from an investor to become the fitness Manager (not the gym manager) of a new gym which is not yet open.
Is anyone a fitness manager, and what he has to do?
I have to find out the equipments needed, and give a quote.
Establish the timetable for the classes.
Take care of personal trainers.
Could someone guide me please??
there are probably as many job descriptions as there are types of gyms.
Your situation is unique in that the gym does not yet exist, so the traditional division of labor is not established.
Providing input into the equipment needs ( at least on the large scale) is initially a one-time deal and will not come up again until much later except for the smaller stuff of everyday operations.
Establishing a timetable for classes, subsequently monitoring them, getting instructors (making sure they show up), changing them around, getting input from participants are usually associated with a fitness manager. So is the management of the fitness staff including personal trainers. Whether or not this will later be sub-divided really depends on the size of the club.
What is usually not included in this job description is staffing of front desk, child care center, marketing and accounting and facility management.
Hope this helps.
As Karin mentioned there are many job descriptions the FM has under his/her belt. There is a lot of responsibility that comes with that position because of the nature of the job. The FM is pretty much the leader and motivator of all of the trainers and everything that surrounds them. He/she has to be open to new ideas and fitness trends and know when and how to apply them at his/her gym. Having the opportunity to be there form the beginning an build a gym that you think is the best set-up for that location is a great responsibility and can determine the future of the gym. Even for an experienced FM this task can be very challenging and difficult to see thru and that is if nothing else goes wrong. Below are some of the duties a FM needs to be working on (depending the gym and location).
You will need to figure out what the mission of the gym is, what will your target customers/members will be and after having a budget in place you should be able to figure out the equipment needed, the classes and trainers you will need to have and hire, the rules they will be operating under, the extra or future training they will need to have in order to stay current with their certifications and to comply with your expectations, hold a number of team meetings and team building events, expect the unexpected (to the best of your knowledge), make sure all of the equipment are in order and safe, internal and external marketing and advertising of personal training and other fitness classes, community outreach ect.
Be sure you know what you are getting into before accepting the position. It sounds like a great opportunity that doesn't come around that often and I wish you the best.
The Fitness Manager (FM) ensures that the club delivers a high quality fitness experience to all members.
• Responsible for communicating and upholding company standards and leading by example for delivering the 24 Hour Fitness Service Promise; manage a clean, friendly and well maintained club. Ensure that team members consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness.
• Hires, trains and develops a strong team of Personal Trainers.
• Responsible for the successful attainment of department targets, including revenue and member retention.
• Is the point of reference for fitness expertise within the club.
Essential Duties & Responsibilities:
The FM is responsible for performing the following activities for the club:
Staffing and Development [40% of time]
Maintain a fully engaged and high performing fitness team that aligns with company values and goals. To achieve this objective, the FM will:
• Hire (with CM approval), develop and manage performance of qualified Personal Trainers
• Train & develop Membership Counselors regarding fitness and supplementation presentations, emphasizing the impact of these on membership retention
• Conduct weekly (or as-needed) meetings with direct reports to review performance and offer direction, motivation and guidance toward achieving individual and company goals. Offer career growth and advancement opportunities as warranted
• Manage the Personal Trainer schedule including staying within budgeted non-session hours as submitted to and approved by the CM
• Mediates club employee relations matters for all club fitness employees
• Discipline staff under the guidance of the CM and consult with the HR Manager for additional direction
Fitness Management [30% of time]
Ensure that all club members have access to a highly trained and professional fitness staff able to provide fitness counseling, training and programs within 24 Hour Fitness standards. The FM is responsible for the successful attainment of fitness and supplement revenue goals. To achieve these objectives the FM will:
• Ensure that all Personal Trainers are delivering high quality programs to their clients
• Develop weekly work schedules for fitness staff. Ensure that staff properly uses the Time & Labor system, ensure that staff complies with Time and Labor guidelines, and manage overtime in accord with company guidelines. Alert CM if club payroll expenses exceed budget.
• Provide member service and support related to fitness servicing issues. Assist members and encourage their involvement in fitness services.
• Ensure accurate administration of Personal Training including client files, measurement tracking, workout programs
• Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by the Company with regards to CPT and Supplements. Review weekly sales numbers & club statistics with CM to identify potential revenue gaps & modify sales execution as necessary
• Train and develop new Personal Trainers.
• Regularly train staff on industry updates and coaches personal trainers to be continually successful to ensure that all clients are trained professionally
Sales and Service [20% of time: club specific]
Participate and provide direct execution support in the fitness area.
Depending on the club revenue size, these activities may be entirely delegated to assistant managers and other team members (in larger clubs), occur only infrequently (in mid-size clubs), or may require routine direct involvement (in smaller clubs).
As revenue and staff levels decrease, the FM will have increasing personal accountability for:
• Direct selling, including achievement of personal monthly sales quotas
• Assist in revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc
• Conduct personal training sessions as necessary
General [10% of time: club specific]
In addition to specific functional accountabilities, the FM is expected to act as ‘cross functional’ manager. The FM develops a broad skill set in order to understand the fundamental roles and duties of their Service Manger and Membership Manager peers. The FM is able to ‘step in’ to assist members and team members to resolve issues in those functions if the SM or MM is absent. The FM’s development may involve formal cross-training, and/or informal activities.
Knowledge, Skills & Abilities:
• Knowledge of 24 Hour Fitness Certified Personal Training Program including program software
• Knowledge of Personal Training technique and program design
• Must be able to adjust and operate all club equipment
• Experience in coaching/motivating groups
• Strong interpersonal & communication skills. Able to generate, maintain & demonstrate a friendly, enthusiastic & positive attitude.
• Possesses a strong member service focus. Responds professionally to requests and inquires from guests, members and staff
• Leadership skills