What do you do if a client crosses professional boundaries?

The best way to prevent uncomfortable trainer-client situations from occurring is to conduct yourself professionally at all times-from the moment you first meet your client to the time you spend together during sessions. Present him or her with a folder containing your new-client paperwork (i.e., training philosophy, policies, medical questionnaire and consent form). Dress in appropriate attire (polo shirt and shorts or pants-nothing revealing); greet the client with a handshake, not a hug, high-five or fist bump; and maintain proper demeanor at all times (no profanity or racial or gender slurs). If you feel it's necessary to touch your client to help explain an exercise technique, always ask permission first. Remember that you can have fun during sessions without compromising your professionalism. A client is more likely to retain your services if he or she enjoys spending time with you. Even with these preventive measures, you may still find yourself in an awkward position from time to time. But it's your job as the trainer to manage the session. If a client gets too close to you or touches you in a way that makes you uncomfortable, step away, pick up your clipboard and begin discussing something relative to the workout. If he or she brings up a subject you find inappropriate, redirect the conversation to the particular exercise being performed and its importance, or to another fitness topic. As an in-home trainer, I give clients a bit of latitude in this area, as I am a guest in their home. When all else fails and a client repeatedly makes you uncomfortable, remember that the trainer-client relationship is a two-way street. If you're a business owner or independent contractor, you can simply terminate the relationship. If you're an employee at a facility, ask the fitness director to reassign the client.