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Home » IDEA Answers » What are your insights on having a payment processing system that is capable of billing weekly (instead of monthly)?
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Question asked by Lawrence with Gym Insight 168 days ago

What are your insights on having a payment processing system that is capable of billing weekly (instead of monthly)?

TechnologysoftwareBusiness: Personal Training

For those membership based fitness business owners, operators, managers, personal trainers, or investors out there:
How important would this be to you?
Do you know of any billing systems out there that currently do this?

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Answers (7)

Answered by LaRue Cook 168 days ago
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Hi Lawrence. In addition to being 'possibly annoying' to the consumer, I think that this would be an administrative nightmare for the business and staff, given that membership stats would/could be changing weekly if this is how you would be billing or basing memberships on.

LaRue, CSCS
www.lecfitness.com
larue.cook@lecfitness.com
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Answered by LaRue Cook 165 days ago
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Hi Lawrence. Thanks for the additional information. That definitely gives me reason to alter my original answer. Giving the clients payment options that 'automatically' happen actually could reduce the administrative hassle and payment collection hassle for all concerned IF handled properly and IF the client is not overbilled/charged (I've seen some instances of these type of automatic payments that weren't timely discontinued when requested, and the client continued to get charged beyond their allotted time.

LaRue, CSCS
www.lecfitness.com
larue.cook@lecfitness.com
1 Comment
Thank you for answering again! I have tested this system at my own gym, and I personally monitor the billing myself to make sure that my members are not overcharged. I do this as well with any clients that use my payment processing software. This is a huge concern for me because I understand how members can react to your business if they are overcharged, or not charged on time.
Comment by Lawrence with Gym Insight 165 days ago
 
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Answered by Susan D'Alonzo 168 days ago
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Personally I would find this unnecessary and possibly annoying to the consumer
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Answered by Harris Sophocleous 168 days ago
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Hi Lawrence,

I agree with Susan.

Best,
Harris

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Answered by Lawrence with Gym Insight 167 days ago
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Susan, Harris, and LaRue:

Thank you all for your Insights and your time giving me feedback!

Let me clarify a little too:
How would your opinion/analysis change if the billing was the normal monthly system but with an optional capability to do weekly charges lets say to accommodate for more membership options?

For example: An option for weekly memberships or financing personal training (where each week the member would be allotted a package of 1,2, or 3x personal training sessions that must be used within that week and the member is billed weekly to make it more affordable instead of buying a straight up $400 + package.

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Why? A huge part of personal training is paying for it in advance and paying for enough sessions in order to see results.
I wouldn't want clients deciding how often they want or can workout. Frequency is very important and is determined between the trainer and client.
A huge component of training is based on making a commitment.
I know from my boot campers, they come because they paid for it, they get results because they do the work.
Comment by Susan D'Alonzo 167 days ago
 
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Answered by Natalie Smith 167 days ago
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Hello Lawrence,

I see customers who like options; it sounds like a good idea for the client to choose their own payment plan. It doesn't hurt to try.
Take care.
2 Comments
Thanks for your opinion! I value it!
Comment by Lawrence with Gym Insight 165 days ago
Thank you, and you're welcome.
Comment by Natalie Smith 165 days ago
 
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Answered by Bryant Seton 93 days ago
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Interesting point, but like mentioned above it might be rather crazy to the consumer. Being billed 4 times would also be a strain on the gym agent, because they'd have to increase the resources put into one member.

In a club of 500, a monthly billing system would be 500 hits.

In a weekly billing system it'd be 2000 hits.
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