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Home » IDEA Answers » What are the must things to do as a trainer to make the training experience a 5 star experience for my clients.
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Question asked by sizwe gumede 275 days ago

What are the must things to do as a trainer to make the training experience a 5 star experience for my clients.

Personal TrainerPersonal TrainingTrainer- Client Relationship
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Answers (11)

Answered by LaRue Cook 275 days ago
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661 Questions Answered, 1 Questions Asked
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Hi Sizwe. Here are just a few of the "things" that I would suggest. Be "present" and in the moment for the entire time that you are working with your client! This means having good listening and other "communication" skills (e.g. talking, showing, watching). Show a genuine interest in your client as a person. Show your client (through your body language, facial expressions, voice) that you are truly engaged and enjoying the training experience with them (this will go a long way to making your client feel the same way - enthusiasm is infectious!). Read and learn as much as you can (from reputable sources of course :-) so that you are as knowledgeable as you can be.

I hope that this is helpful.

LaRue, CSCS
www.lecfitness.com
lecfitness@yahoo.com
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Comment by sizwe gumede 275 days ago
 
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Answered by Joanne Duncan-Carnesciali 275 days ago
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830 Questions Answered, 55 Questions Asked
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Hello Sizwe,

This is what I find effective.

1. Build rapport early with all your clients.
2. Through appreciative inquiry and motivational interviewing find out who they want to become as far as their wellness and fitness goals are concerned.
4. Be a GREAT listener.
5. Brainstorm goals with your clients that they personally own and coach them to fufilling them.
6. Don't give them the answers to their wellness and fitness dilemmas help them find their own answers. This will empower them.
7. Do you part in helping them become intelligent consumers of your services. This will do loads to generate referrals.
8. Always have a positive attitude.
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Comment by sizwe gumede 275 days ago
 
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Answered by Brenda Lewis 273 days ago
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Utltimately, your client wants you to know they have what it takes to reach their goals. Make them feel important in and out of the session!
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Thanks Brenda
Comment by sizwe gumede 273 days ago
 
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Answered by Shawn Fears 273 days ago
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532 Questions Answered, 7 Questions Asked
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Don't forget how important results are in the experience. Set and meet goals that are personalized to the individuals needs and expectations.
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Answered by Thomas Booe, Jr 272 days ago
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Sizwe,

The personal training experience is about personal relationships and the way you create a 5 star experience is by building a strong professional relationship built on trust and that you care about them and their goals. This is done by...

1. Helping them set their goals: When you meet a new client they may say something general like, "I want to shed some pounds and get in better shape." What exactly does that mean? What do they need it for? For dropping blood pressure? Reducing LDL cholesterol or triglycerides, or do they want to imporve what they see in the mirror (for me, most common). If the latter is true then it will not just be about losing weight. It will also be about muscle tone, which may cause you to change your exercise prescription. The other thing that comes out of working together to set goals is client empowerment. They will feel as though they have more control over the situation and are more likely to ahdere to the behaviors necessary fo them to achieve their goals when you are not around.

2. Helping your client reach their goals: This is why they came to you, because if they could achieve them on their own without paying you...They would. Once they start achieving they buy in to you more and more.

3. Be prepared for your job. This means be organized (have your workout or new progressions ready), be prompt, be ready to motivate and have energy. If you are training at 5am and you are always groggy in the morning then drink some coffee and wake up, because they may be as tired as you and clients do feed off their trainers energy. If you are like me and are more technical and less motivational, throughout the workout check technique and make necessary connections. Ask for feedback on exercises, where are they feeling the exercise, does it bother their back, knees, wrists, etc.

4. Listen to your clients. Many of my clients consider their workout time with me the only time they have to themselves, and if they have a lot going on in their lives (spouses, children, parents, in-laws, work, house, etc.) some if not all will confide in you. As much of this job is about psychology as exercise.

5. Honesty: Whatever adversity comes up for them in the process, tell them the truth. If they are not losing weight because they are not following the plan you both laid out, tell them. If you make a mistake dont be afraid to admit it, no one is perfect.


Sorry about the length

TJ Booe
forceinmotion@ymail.com
http://blog.ideafit.com/blogs/thomas-booe-jr
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Comment by sizwe gumede 271 days ago
 
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Answered by Jessie Cody 260 days ago
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Pure CONNECTION!
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Answered by sizwe gumede 260 days ago
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Thanks
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Answered by Michelle Gillis-Saltzman 254 days ago
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164 Questions Answered, 2 Questions Asked
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1. Be fully prepared and present for each and every session.
2. Be flexible (this is why we call it "personal" training, right?).
3. Allow client input into program design.
4. Do or say something unexpected (something positive:).
5. Respect your client and their lives, and ask for the same.
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Answered by Kisar Dhillon 247 days ago
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33 Questions Answered, 22 Questions Asked
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1. Show Up on Time
2. Listen
3. Answer all of their questions/concerns. Be honest if you don't know the answer, but you will need to get back to them after doing some quick research.
4. Be present 110% of the time. Don't be on your cell phone, texting, or not looking at them. I notice a lot of trainers not even paying attention to their clients form, and they are just number counters, versus a true professional trainer.
5. Don't ever complain or talk about any of your personal problems. This is their time, they are not their to listen to your junk in your trunk. You listen to their complaints, etc. You are there to train them, listen to them, and be a neutral balance board for them to get their stress out on. Don't take anything personal!

Thanks,
Kisar
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Answered by Curtis Cornett 139 days ago
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100 Questions Answered, 10 Questions Asked
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Always be at your best, continue to learn, keep client relationship both honest and open. I try to be what the client expects me to be, a professional, there to help guide them towards THEIR goals.
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Answered by Susan D'Alonzo 111 days ago
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493 Questions Answered, 12 Questions Asked
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Pay attention to your clients body language
Make Eye Contact
Be clear and concise when you speak
Respect their time
Turn your phone off while training
Ask Questions when you need to know
Follow up
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