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Home » IDEA Answers » I have recently hired a Personal Assistant to help me with my Personal Training business. Is anyone using a P.A.
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Question asked by sizwe gumede 344 days ago

I have recently hired a Personal Assistant to help me with my Personal Training business. Is anyone using a P.A.

What are the working hours, duties and how much do you pay him/her? I am an independent Trainer renting space at a Heath club

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Answered by Susan D'Alonzo 344 days ago
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Why do you need a Personal Assistant?

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To confirm client appointments, send payment reminders, record sessions done,sessions received, remind me to say happy birthday during client birthdays,update client files and make sure that assessments are done on regular bases. All my admin work and improve my overall service to my clients.( follow up on client leads and I have signed up 2 of the old leads since a have been working with her for the past week)
Comment by sizwe gumede 343 days ago
 
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Answered by Susan D'Alonzo 343 days ago
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1127 Questions Answered, 19 Questions Asked
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Now that I have more detail I would say this:

It's great that you want to concentrate on your training and want to be efficient and do what you do best however just a few things to think about from my experience:

I don't train every person who contacts me, sometimes it's not a fit, so I personally like to do a 90 minute evaluation with every client.

Seeing 15 clients a day is intense. I don't know how old you are or how long you have been training but it would be difficult to stay at that pace and be able to really give each client 100% of your mental attention.

Working more doesn't always work, you may want to raise your fees instead and concentrate on a realistic work load. There are software programs for payment/reminders/birthday wishes/scheduling etc. People hire personal trainers because they connect with the trainer, it has nothing to do with your assistant.

However, you seem intent on having an assistant which is great. I would suggest sitting down and writing out expectations, sign some sort of contract, discuss pay and hours and then you personally have to figure out how much money you are willing to pay them. Do the math, if it's going to cost you a few training sessions is it worth it?

How much you pay your assistant would depend on their worth to you.



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Answered by Daniel Lovelace 313 days ago
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Hello Sizwe,

By now you have read most of the answers here which are all fine and dandy. The question or concern that I take from you is that you want to grow and need help with the everyday so that you can focus on your product, expand your volume and improve your market. As a small busniess owner I have seen many business fail due to to things: lack of discipline and lack of organization.

Discipline requires the fortitude to keep going even when things seem overwhelming such as you seeking out a Personal Assistant. Their are many computer programs available on iPad as well as other communication devises that can help in this area without relying on someone else. They pay for themselves in time and the only draw back is losing the device or not programming the data in correctly or failing to add an event on your calendar. Discipline with finances is key to maintaining assets and a budget. Spending money on an assistant will eventually drain your funds and place you into having to create a larger clientele base to pay for expenses. Remember that unexpected cost always arise without notice that you should have a fund for such an event.

This is where Organization comes in. Having your daily, weekly and monthly events laid out with ample time to adjust and be flexible for the unexpected will be the avenue for success. Flexibility and the understanding that you have certain goals that need to be met each day for this to go smoothly is also essential. Not everything will balance out, and you don't want to stress the small stuff or you will be a slave to your endeavors instead of being free because of them. Set short term goals and confirm appointments, don't overbook your day or week. Start small and eventually most all 80% of your schedule will come into focus smoothly.

All is hard work but I take it you are up to the task. I feel if you follow these two basic principles, you will not need a PA at this time. Good Luck and Have Fun.
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Answered by Joanne Duncan-Carnesciali 344 days ago
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Sizwe, unless you are incredibly busy, I can't see why you would need a personal assistant for and independent business.

However, if you are hiring a personal assistant then this individual would be responsible for organizing calender, booking appointments, receiving payments from your clients, handling cancellations, writing of correspondence and any other thing you would need assitance in as you run your day to day business.

Hope this helps.
2 Comments
On a busy day I see 12 clients. The reason why I want to have 1 is because I want to see up to 15 clients a day and forcus on what I do best which is train.( all other professionals forcus on their profession not answering calls and calling clients for payment reminders and doing other admin work and I see so many tainer on their phone booking other clients while busy training other clients.I want 2 give my clients 7 star service.Thanks for your help
Comment by sizwe gumede 343 days ago
If that is the case they you will certainly need it.

I started out with an organization called Regus. The operate globally and do business in Johannesburg. You might want to look them up. Their website is www.regus.com

I accept payment through my website and my personal training clients know that I will not see them if they have not paid in advance. They also know if they have book a session and do not show or cancel within 24 hours they pay for the session. This is all sorted out at the beginning. They all must sign a cancellation agreements.
Comment by Joanne Duncan-Carnesciali 343 days ago
 
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Answered by Karin Singleton 344 days ago
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No, I do not have one,and I do not need one either. My business volume is at just the right level for me.
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Answered by LaRue Cook 343 days ago
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Hi Sizwe. Aside from some of the obvious responses and answers that you've already received - which by the way I agree with - I think that since you are located in Johannesburg, the answers to your questions (especially regarding the issue of pay) is best asked of sources much more local to you. As I'm sure you are aware, employment issues such as duties, pay, benefits are much more locale specific than what most on this forum can effectively respond to.

Your question leaves a out some very important information such as, since you yourself are an independent contractor, is your assistant an actual employee or also an independent contractor? Are you offering this person 'other benefits' aside from salary? Many more questions as well.

Good luck.

LaRue, CSCS
www.lecfitness.com
larue.cook@lecfitness.com
1 Comment
I am trying to find a Trainer who is working with one so they can give me advice.
E. G. Use a P.A for one hour every morning to record session, confirm appointment, record payment, follow up on leads, send birthday cards etc. I want to take our profession to the next level especially in A frica. If I spoke to a doctor anywhere in the World they will be able to guide me on how to hire an assistant for their profession. ( why are we still doing everything by ourselves instead of getting help like other professionals) I the last week that I have been working with a P.A I found that the clients are starting to respect my time and my policies more. E.g session cancellation and payment policies
Comment by sizwe gumede 343 days ago
 
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Answered by Joanne Duncan-Carnesciali 343 days ago
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Answered by Lawrence with Gym Insight 168 days ago
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Have you considered looking into gym management and membership systems and payment processing systems that can do this all for you?
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Answered by Mac Dodds 167 days ago
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I think its a great idea to outsource tasks that you don't like or enjoy doing.
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Answered by Harris Sophocleous 96 days ago
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I don't have one, but I know other small business owners who do and the opinions vary. Unless you are busy yourself or have trouble selling your services, I wouldn't use one because it's an extra expense that you can eliminate if it's not necessary. Another option would be for you to hire interns to help you with those tasks that you need the assistance with. Just contact your local colleges or universities for more information.

Best,
Harris

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