How do you use your initial consultation to pre-screen and choose your prospective clients up-front?
The initial consultation is really a two-way interview. Some posts discuss how to end arrangements with difficult clients. I'd like to hear your best ideas for setting the expectations for the client and yourself that will enhance their success and create a favorable scenario from the start. For example: A three-day food journal within the first week is mandatory. Training 2x week is our minimum schedule.
I see that you are ACE certified. If you have the most recent version of the ACE Personal Trainer Manual you might want to look at chapter three of the manual.
I believe you will find it very helpful.
Best to you.
By using the initial session as more of an information gathering meeting (I tell my clients it's the "honeymoon period") instead of as an opportunity to get the client to commit to additional services or sessions when they have not yet even had ONE :-)
I hope that this helps.
I go with the flow, let the clients be boss, while helping them reach their goals. This has been working for me. Of course, I follow the protocol that ACE teaches.
It's a delicate line to walk.
I now begin with our schedules prior to getting into anything else. So many times there is a conflict, I'd rather know from the start rather than at the end of a two hour interview.
If we decide to train, I always like to keep an open door on both ends by saying we'll give it 6 weeks then re assess.
during the initial contact, I try to get a feel for the potential client and give as much information about myself as possible so that the person can assess compatibility from his end.
When I start training, I always start with a 3-session initial package which gives me a better understanding of the entire situation.
Personally, I do not mandate anything to a client but let things unfold.
In addition to the great info you already received...
1. I start off with a PESQ/Health History Form and that helps determine if a physician cleareance form is needed.
2. From there we dicuss exercise history, goals, and possible conflicts.
3 Once goals are determined we then discuss schedules and things they can do outside of the training.
4. Discuss any questions client might have and I give a run down of my qualifications/experience.
5. If all goes well, we schedule appointments. I also have client sign waiver prior to first training session.
I let the client determine the amount of session and adjust as we go. I also try to create a workout that they can complete outside of training.
Prior to first session, I have client track their food intake for 3-5 days using myfitness pal or lose it to determine calorie intake and give suggestions on some changes.
Hope this helps!
If the prospect has supplied valid medical information, provided comphehensible answers to guided questions through conversation and has a need (obtained through testing), I offer "participation" in a life changing fitness senario.
Through feeback obtained from the prospect I offer the best scenario (program/participation level) I believe will foster success. I support my invitation to participate w/stats of similar stories and their success' when possible. I also offer other non/material tools used to aid success.
This is where I introduce people to who I am and ask for them to do the same. No BULL from the start, this is how I build repoitere and find my way in dealing with individuals.
Sales is sales, hype is hype...
not often packed w/what we think we want (features v benefit), THE TRUTH STANDS ON IT'S OWN but is rarely observed. I explain this by how some people are pro exercise but always have excess weight they should be rid of.
It is my reponsibility to figure who wants what, if & how I may be of assistance and proceed accordingly. I do not force self or try to power sell.
What I offer is of great benefit & of that I am confident. This is what I want to convey in my consults