Answers (5)
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Hi Mariu,
partner / small group training is always tricky for that very reason. Personally, I believe that you have found an excellent solution. I also like it that you have clearly communicated your policy to the three participants.
It sounds to me that the one person complaining is the one who usually does not cancel. Her problem is not so much with you than with the other two. I was wondering, though, whether she knows in advance that she will be the only one training when she comes in or whether she discovers it right there and then. You may suggest to all participants to communicate better among themselves so that they have prior warning. But I would put that responsibility on them and would not take it on myself.
Hope this helps.
Karin Singleton
www.meltnc.com
partner / small group training is always tricky for that very reason. Personally, I believe that you have found an excellent solution. I also like it that you have clearly communicated your policy to the three participants.
It sounds to me that the one person complaining is the one who usually does not cancel. Her problem is not so much with you than with the other two. I was wondering, though, whether she knows in advance that she will be the only one training when she comes in or whether she discovers it right there and then. You may suggest to all participants to communicate better among themselves so that they have prior warning. But I would put that responsibility on them and would not take it on myself.
Hope this helps.
Karin Singleton
www.meltnc.com
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Hi Mariu. Another way of handling this situation could be that you make an agreement with such small groups that when a group member misses a session, that they simply forfeit their portion of that session's fee unless of course all group members have cancelled (not very likely). That way, the remaining members who are attending are not punished by having to pay more, and the missing member is honoring their commitment to the group by upholding her share of the group fee. In an instance where none of the members can make the session, and timely cancel with you (according to your cancellation policy) then you would simply allow them to reschedule that group session. This is a simple policy, easy to administer, and in my opinion makes each member of the group responsible to the others.
I hope that this helps.
LaRue, CSCS
www.lecfitness.com
larue.cook@lecfitness.com
I hope that this helps.
LaRue, CSCS
www.lecfitness.com
larue.cook@lecfitness.com
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Hello Mariu,
Whatever policy you decide on just needs to be communicated clearly and put in writing. You will gain respect, also.
I would also make the absentee pay their share. These clients probably signed up this way for the savings; so, it is kind of unfair to the dedicated client.
Take care.
Whatever policy you decide on just needs to be communicated clearly and put in writing. You will gain respect, also.
I would also make the absentee pay their share. These clients probably signed up this way for the savings; so, it is kind of unfair to the dedicated client.
Take care.
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I think this could cause a bit of resentment if one of them constantly cancels.
I would lean towards having them pay up front and if they miss, they forfeit the class instead of putting the burden on the other two
I would lean towards having them pay up front and if they miss, they forfeit the class instead of putting the burden on the other two
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Great answers. I think that you have found and used an excellent plan to deal with this eventuality. As Natalie suggests, just make sure that your policy is clearly understood prior to beginning the training sessions.
Take care,
Daniel
Take care,
Daniel
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