How do you answer a client when they ask about immediate results?
I just received my ACSM CPT and started receiving new clients. I was asked recently after only 2 weeks of training, "When will I see physical results?" I explained to her in a professional manner that she would not see results this soon. At this point in time, she will begin to notice more internal feelings than anything, such as, greater amounts of energy and may feel stronger performing everyday tasks. I explained that this is typically why individuals drop out of their programs (ex. New Year's Resolutioners) and that it is about patience. Other than the one hour we are are together here, it truly depends on those 23 other hours in the day regarding physical activity and most especially nutrition. She explained that she had been weighing herself on her scale and it said 2lbs heavier than what I weighed her on mine---which I then explained there could be a difference in the scales, but that we could weight her here soon to see the weight compared to her initial assessment.
How would you or how have you approached this question? Do you think I approached it well? Obviously, what we are doing during the session and what I am teaching her is important as well.
Thanks in advance,
I think you handled yourself very professionally.
Everybody wants to SEE results; the more out of shape, the greater the desire. I would used this dialogue as an opportunity to review your process of goal setting so that you won't be caught again two weeks into the program by a question like this in which you are put into a position of justifying the 'lack of results'.
I often tell my clients at the onset that they will feel better before they (or anybody else) can see changes. I explain neuromuscular adaptation and all that to set the stage for realistic expectations.
But there are also clients who use a trainer as the person to blame if results are not forthcoming. Some also dig in heartily at the next meal because they have just been working out or somebody told them about the importance of nutrition timing and thus they justify a large 'protein smoothie' after the workout in which they barely broke a sweat.
But even if that is the case, you need to be a professional in your response.
We talk about expectations and reality.
It's imperative to have realistic goal setting, discuss "behavior patterns" such as how often they will weigh themselves, discuss food tracking etc.
Ultimately it is up to your client to make the changes, we as trainers are their "guidance" coaches!
Set little goals so they see the changes and make those clients feel like the hard work that they are putting in is paying off. Goals by getting stronger or weigh-in once at the start and once every two weeks but set goals to hit.
Also what some have to understand that it doesn't just take training with the trainer, they have to see that nutrition and training on their own will help speed up the time frame towards their goal. By being true and not setting unrealistic goals and showing those that they will hit their goals with more then an hour a week of training and realistic goals, you should tell them there shouldn't be anything to get in their way.