High maintenance client that demands my time, all the time.
Hi everyone. Here's my dilemma. I train this one particular woman once a week. She will text me all hours of the day and night, and when i don't respond she gets put out. (and I must add some of her texts are slightly borderline) She keeps inviting me to do things with her and when i don't she pouts and acts like a child. It's frustrating for me because I don't want to lose a client but then how far are we expected to go as personal trainers? I've not ever come accross this scenario and i don't know what to do. please help... she is exhausting me
I saw that you are working at a YMCA. In addition to the advice from Harris and Susan, I would also contact your management about this situation before you have a conversation with her. That way, you may be able to preempt any negative comments that she may make.
You say that she "pouts and acts like a child" when she does not get her way. She may not take your attempt at setting boundaries kindly and may well become an ex-client. But if you have alerted your management to the situation, you may get their support if she turns around and complains.
If she doesn't abide by them, it's time to let her go
You are under no obligation to respond to her texts or invitations. Keep it professional.
Remember, you are in charge of what you allow!
Good luck, and hopefully your supervisor will be able to help you resolve this matter.
I would also have another discussion with her and ask questions about what she is looking for from a trainer. She may be new to the area and looking for a friend. She may not get a lot of support of her new healthy choices from home and be turning to you for support, albeit in all the wrong ways. This way you can let her know that you can help her reach her goals, why she hired you, but then provide her with other resources to help her meet other needs. The YMCA often offers different opportunities to meet new people, find support and get out and about! Use all the resources the Y offers. I know its not something you "have" to do, but it will keep her as a valued client and member of the Y, as well as get her to meet other people that can get her to meet her "other" needs. A win/win for all!