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Home » IDEA Answers » Do you allow your clients to "pay as they come" or pay in advance for a set number of sessions, regardless if they show or not?
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Question asked by Sharon Johnson-May 301 days ago

Do you allow your clients to "pay as they come" or pay in advance for a set number of sessions, regardless if they show or not?

ClientsBusinessBusiness: Personal Training

I have been allowing my group clients to "pay as they come" as opposed to a full pre-payment for, say, a month long, three-times-a week boot camp. I only make money if they show up. I'm considering cancelling that policy altogether.

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Answers (11)

Answered by Michael Saiz 126 days ago
Member
345 Questions Answered, 10 Questions Asked
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Hello Sharon, My clients pay in advance and sessions are determined by hour, half hour, frequency and duration.
A 24 hour cancellation policy is adhered to or it will be deducted for that missed session and a contract is always signed by both parties with a "use" or "lose" clause and no refund as well. Your time is just as valuable as your clients!
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Answered by Rose Smyrski 301 days ago
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I currently do the same which does make it challenging for a steady reliable income flow.
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Answered by Daniel Kosich 301 days ago
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Hi,

If you present it to your client as a contract, whatever number of sessions you have arranged, then, except for agreed upon extenuating circumstances, your client is responsible to pay for the appointment. Hopefully it will be a good motivation for your client to show up for all scheduled sessions!
1 Comment
Daniel, thank you for your commet. I used to do a contract but stopped when the economy slowed as a way to get clients.....however, over time, it became less reliable. I agree with your concept.
Comment by Sharon Johnson-May 287 days ago
 
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Answered by LaRue Cook 301 days ago
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661 Questions Answered, 1 Questions Asked
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Hi Sharon. I'm not a group fitness trainer but I do train athletic teams, small group of athletes and regular fitness clients, and pairs. I think that there are definitely benefits to both the me as the trainer and to my clients by having them pay for a specific number of sessions upfront. A steady income stream and the certainty that if I take the time to show-up for a "class" that I am guaranteed a certain amount of income to cover my expenses etc, and for the clients a reduced per session rate. A win-win!

I hope this helps.

LaRue, CSCS
www.lecfitness.com
lecfitness@yahoo.com
1 Comment
LaRue, I agree with you and will be moving my business back to doing it that way. Thank you for your comments.

PS: can you tell me more about training athletic teams? It's an area I am interested inpursuing. Thank you
Comment by Sharon Johnson-May 287 days ago
 
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Answered by Karin Singleton 301 days ago
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730 Questions Answered, 7 Questions Asked
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For my one-on-one training, I ask for a pre-pay for initial packages of three sessions which includes the assessment. This is my 'getting to know you' arrangement. After that, I bill my clients based on the number of sessions they had during the month. I have done this for all the time I have been in business, and it worked well for that scenario.

When I teach MELT in small groups as a course of six sessions in length, I have them pre-pay for the entire course, and if one person does not show up for one of the sessions, then this session is forfeited. However, I only teach few of theses courses per year, and most of my business is individual training.
1 Comment
Karin, thank you for your comments. I like both that you have them prepay and then, once a relationship is established, you bill them. Do you utilize a 24 hour cancellation policy?

thank you
Comment by Sharon Johnson-May 287 days ago
 
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Answered by Shawn Fears 301 days ago
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Most successful business models are based on a prepaid or scheduled payment plan this enables a business to project profits and if there is a need to do something special to meet daily/weekly/monthly/annual revenue goals. I do not allow for pay as you come at all.
1 Comment
Shaun, thank you for your comments. I'm at the point where I'm in complete agreement with you regarding pay-as-you-go. It alsways helps to get your gut feeling validated by a colleague.
Comment by Sharon Johnson-May 287 days ago
 
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Answered by Luc Blanchet 301 days ago
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They pay in advance. If it's a large number of session they can pay in two increment.
1 Comment
Luc, thank you for your comment. I agree with you.
Comment by Sharon Johnson-May 287 days ago
 
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Answered by Dave Brown 301 days ago
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We're all month-2-month recurring billing or a punch card. Always prepaid.
1 Comment
Dave, thank you for letting me know your system; sounds like a good one!
Comment by Sharon Johnson-May 287 days ago
 
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Answered by Anne Campbell 301 days ago
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My clients pay in advance before attending, PT sessions or Boot Camp. It's a financial commitment as much as a physical/mental commitment, with a % ( one hour PT fee) refunded if they decide not to attend before session starts... No refunds once program starts.. Only # of sessions left will be credited and used at a later date.. Financial arrangements are available.

It takes money to run a business all year.. If you only charge when people show up, you may not have a business for long..

Long term clients receive financial breaks, specials and reduced fees for bringing in new clients. Getting results and referrals by word of mouth is how the business keeps going. Can't do it without them..

In 2012 there will be more financial incentives to keep more clients long term until they reach their fitness goals..
1 Comment
Anne, I agree with you about referrals and also about financial incentives to long term clients. I have been good about that. Now it is time to change my system entirely to pre payment. thank you for the input.
Comment by Sharon Johnson-May 287 days ago
 
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Answered by Jason Martuscello 293 days ago
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263 Questions Answered, 4 Questions Asked
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Always pay in advance. Need to consider "no shows" - Also, it provides accountability - investing in their health - more likely to show!

Fuel the Movement,
JM
1 Comment
Jason, thank you for your comment. I agree with you, and I needed to hear it from the community.

be well...
Comment by Sharon Johnson-May 287 days ago
 
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Answered by Susan D'Alonzo 165 days ago
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493 Questions Answered, 12 Questions Asked
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Accountablility goes a long way: Paying in advance with an end date makes all the difference in the world
All of my clients pay for 10 sessions of Personal Training in advance: My bootcampers pay for 6 weeks at a time: In Advance!

Commitment comes in many forms!
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