Client ending questionnaire
Do you give anything for your clients to fill out when they are done with you? Asking
-If they achieved their goals?
-Would they reccomend you?
-What did they enjoy?
-What did they not enjoy?
Have you come across a form like this? I have made my own but am hesitant to use it. I was hoping to find one that was a little more professional.
Great Question. I don't use a questionnaire however, I simply ask for their feedback as I always do after every session regardless of a trainers years of experience. My clients are very forthcoming with feedback as I stress communication between us prior to starting a PT regiment.
I get referrals from my clients as well as clients I have never trained. And I will give free sessions/s to a client or person who sent a referral to me and signed up for training.
Give that questionnaire a try...you have nothing to lose, but alot to gain.
Wishing You Great Success!
particularly when you are working with individual clients, what do you want to get out of this questionnaire? For the sample questions you list, you should know the answers as part of your constant interaction with your clients. Chances are, if there is something they did not like, they will not write it down if they have been hesitant to tell you.
I see from your profile that you are a trainer with limited years of experience. The way you could approach it is by asking them to help you become a better trainer and giving you feedback. People are usually reluctant to state anything negative but that's exactly what you need to know. If you approach it like that, I believe you will have a better chance of an open conversation. Better still, ask clients at the start of the training for such feedback, and you will have a chance for a course correction and may be able to maintain the client longer.
Wish you best of luck.
People hate to give their names to anything, as they fear repercussions.
I am wondering if you could not ask similar questions while you still have their attention.
I have asked my clients on a regular basis if they feel the direction of the training is aligned with their needs and what they want. I explain why I suggest particular exercises or habits and then ask for feedback to check in with how they are perceiving me.
It is somewhat of an on-going dialogue. It is a dialogue, (two way) and not a discussion (one way).
Feedback as you suspect is the greatest learning, however we must make it easy to give.
You may want them to start with a questionnaire also: this way you begin and end with one.
I would have a question in which I ask them for permission for me to send them a link via email for a testimonial.
Some were things that could be worked out. Some are still a mystery. I make detailed notes in their file either way. And hopefully I learn from the experience. I don't use an exit interview that is prefabricated. I simply follow up on a case to case basis. It is part of providing every client with a "client center approach" to their fitness.
I teach this type of client interaction in a CEC course that I provide to fitness professionals. www.hawaiifitnessacademy.com