Question asked by Adam Reeder 1991 days ago
Automatic renewal?
Following my 30-day trial, Idea automatically charged my account $200 for membership. Yet, they still are asking me to renew my membership and are asking for more money. This company is impossible to get ahold of. I've called several times during business hours and I've gotten nothing but answering machines. Has anyone else experienced this problem??
Answers (6)

Answered by IDEA Health & Fitness Association
1988 days ago
3
Hi Adam,
After reviewing your account, you originally signed up for the IDEA trial membership on 9/25/2012 and your trial membership ended on 10/25/2012 the day you were charged the $199 for the membership. We never received a request to cancel your trial membership and therefore you were charged after the 30 days. However, it looks like you made contact with our Inspired Service Team on 11/7/12 and a refund has already been submitted to our Accounting Department. If you have any other questions or concerns, please contact us and we will happily assist!
Keep Inspiring,
IDEA Health & Fitness Association
After reviewing your account, you originally signed up for the IDEA trial membership on 9/25/2012 and your trial membership ended on 10/25/2012 the day you were charged the $199 for the membership. We never received a request to cancel your trial membership and therefore you were charged after the 30 days. However, it looks like you made contact with our Inspired Service Team on 11/7/12 and a refund has already been submitted to our Accounting Department. If you have any other questions or concerns, please contact us and we will happily assist!
Keep Inspiring,
IDEA Health & Fitness Association
Answered by Karin Singleton
1991 days ago
MemberVerified
2
Hi Adam,
same as Janet; never had a problem.
Once you get this resolved, do not let this experience cloud your judgement about the organization. I have nothing but good things to say about IDEA, and I hope that it will prove of much benefit to you, too.
Karin Singleton
www.meltnc.com
same as Janet; never had a problem.
Once you get this resolved, do not let this experience cloud your judgement about the organization. I have nothing but good things to say about IDEA, and I hope that it will prove of much benefit to you, too.
Karin Singleton
www.meltnc.com
1
Hello Adam,
Have you tried:
IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
Live chat: offline
General E-mail: contact@ideafit.com
IDEA FitnessConnect E-mail: fitnessconnect@ideafit.com
Editorial E-mail: editorial@ideafit.com
Sponsorship, Advertising and Exhibiting E-mail: client@ideafit.com
Media Relations E-mail: press@ideafit.com
Presenter Relations E-mail: presenter@ideafit.com
Sincerely,
Michael
Have you tried:
IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
Live chat: offline
General E-mail: contact@ideafit.com
IDEA FitnessConnect E-mail: fitnessconnect@ideafit.com
Editorial E-mail: editorial@ideafit.com
Sponsorship, Advertising and Exhibiting E-mail: client@ideafit.com
Media Relations E-mail: press@ideafit.com
Presenter Relations E-mail: presenter@ideafit.com
Sincerely,
Michael
Answered by Janet Weller
1991 days ago
ExpertMemberVerified
1
Adam, I have never had a problem with IDEA member services and am very surprised to hear this. As Michael said, if you press ext. 7 you get member services. I have never gotten a machine, they have also been very good about replying to e-mail. I hope you get this resolved soon.
Answered by NatalieSmith NAPS 2 B Fit
1990 days ago
Verified
0
Hello Adam,
I am sorry you are having a problem trying to contact someone. I do not want to upset you in any way; but, it appears you are in a different time zone from IDEA. Have you called during IDEA business hours?
As you see, there are many communication options and I am sure IDEA will be more than happy to help you, once you find the right channel.
Take care.
I am sorry you are having a problem trying to contact someone. I do not want to upset you in any way; but, it appears you are in a different time zone from IDEA. Have you called during IDEA business hours?
As you see, there are many communication options and I am sure IDEA will be more than happy to help you, once you find the right channel.
Take care.
0
Hi Adam,
IDEA is pretty good keeping records on membership fees. I never had a problem with them either. Take care.
Harris
IDEA is pretty good keeping records on membership fees. I never had a problem with them either. Take care.
Harris