Answers (6)
3
Hi Adam,
After reviewing your account, you originally signed up for the IDEA trial membership on 9/25/2012 and your trial membership ended on 10/25/2012 the day you were charged the $199 for the membership. We never received a request to cancel your trial membership and therefore you were charged after the 30 days. However, it looks like you made contact with our Inspired Service Team on 11/7/12 and a refund has already been submitted to our Accounting Department. If you have any other questions or concerns, please contact us and we will happily assist!
Keep Inspiring,
IDEA Health & Fitness Association
After reviewing your account, you originally signed up for the IDEA trial membership on 9/25/2012 and your trial membership ended on 10/25/2012 the day you were charged the $199 for the membership. We never received a request to cancel your trial membership and therefore you were charged after the 30 days. However, it looks like you made contact with our Inspired Service Team on 11/7/12 and a refund has already been submitted to our Accounting Department. If you have any other questions or concerns, please contact us and we will happily assist!
Keep Inspiring,
IDEA Health & Fitness Association
2
Hi Adam,
same as Janet; never had a problem.
Once you get this resolved, do not let this experience cloud your judgement about the organization. I have nothing but good things to say about IDEA, and I hope that it will prove of much benefit to you, too.
Karin Singleton
www.meltnc.com
same as Janet; never had a problem.
Once you get this resolved, do not let this experience cloud your judgement about the organization. I have nothing but good things to say about IDEA, and I hope that it will prove of much benefit to you, too.
Karin Singleton
www.meltnc.com
1
Hello Adam,
Have you tried:
IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
Live chat: offline
General E-mail: contact@ideafit.com
IDEA FitnessConnect E-mail: fitnessconnect@ideafit.com
Editorial E-mail: editorial@ideafit.com
Sponsorship, Advertising and Exhibiting E-mail: client@ideafit.com
Media Relations E-mail: press@ideafit.com
Presenter Relations E-mail: presenter@ideafit.com
Sincerely,
Michael
Have you tried:
IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
Live chat: offline
General E-mail: contact@ideafit.com
IDEA FitnessConnect E-mail: fitnessconnect@ideafit.com
Editorial E-mail: editorial@ideafit.com
Sponsorship, Advertising and Exhibiting E-mail: client@ideafit.com
Media Relations E-mail: press@ideafit.com
Presenter Relations E-mail: presenter@ideafit.com
Sincerely,
Michael
1
Adam, I have never had a problem with IDEA member services and am very surprised to hear this. As Michael said, if you press ext. 7 you get member services. I have never gotten a machine, they have also been very good about replying to e-mail. I hope you get this resolved soon.
0
Hello Adam,
I am sorry you are having a problem trying to contact someone. I do not want to upset you in any way; but, it appears you are in a different time zone from IDEA. Have you called during IDEA business hours?
As you see, there are many communication options and I am sure IDEA will be more than happy to help you, once you find the right channel.
Take care.
I am sorry you are having a problem trying to contact someone. I do not want to upset you in any way; but, it appears you are in a different time zone from IDEA. Have you called during IDEA business hours?
As you see, there are many communication options and I am sure IDEA will be more than happy to help you, once you find the right channel.
Take care.
0
Hi Adam,
IDEA is pretty good keeping records on membership fees. I never had a problem with them either. Take care.
Harris
IDEA is pretty good keeping records on membership fees. I never had a problem with them either. Take care.
Harris
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