• Membership
    • Start My FREE Trial
    • Premium Membership w/ Unlimited CECs
    • Personal Trainer Membership
    • Group Fitness Membership
    • Mind-Body Membership
    • Business Membership
    • My Free CECs
    • My Membership
  • Events
    • IDEA Personal Trainer Institute EAST
    • IDEA Personal Trainer Institute SOUTH
    • IDEA World Convention
    • IDEA World Club & Studio Summit
    • IDEA World Nutrition & Behavior Change Summit
    • Virtual Events
  • Insurance
    • Personal Trainer Insurance
    • Group Fitness Insurance
    • Yoga Insurance
    • Club/Studio Insurance
    • Other Insurance
  • Fit Pro Store
    • Need CECs/CEUs
    • Online Courses
    • Certifications & Certificates
    • IDEAfit TV
    • Articles
    • Publications
    • Events
  • Pro Resources
    • IDEAfit TV
    • Continuing Education
    • IDEAfit Social Poster
    • IDEA Client Newsletter
    • Workout Builder
    • Fit Pro Forum
    • Certification & Training Orgs
    • Career Guide
    • Job Board
    • Articles
    • Publications
  • Find Fit Pros
    • Find a Personal Trainer
    • Find a Fitness Class
    • Find a Yoga Teacher
    • Find a Nutritionist or Dietitian
    • Find Gyms/Studios
  • Articles
  • Fit Pro Deals NEW
  • Cart 0
  • Log In / Create Account
  • View Cart (0)
  • Join Now
Log In
Ask a health and fitness-related question and receive answers from fitness experts and professionals
Home » IDEA Answers » Automatic renewal?
More Info
Question asked by Adam Reeder 1991 days ago

Automatic renewal?

IDEAIDEA FitnessConnectIDEA Health & Fitness Association (IDEA)

Following my 30-day trial, Idea automatically charged my account $200 for membership. Yet, they still are asking me to renew my membership and are asking for more money. This company is impossible to get ahold of. I've called several times during business hours and I've gotten nothing but answering machines. Has anyone else experienced this problem??

Add Comment
 
Image CAPTCHA
Cancel
 

Answers (6)

Answered by IDEA Health & Fitness Association 1988 days ago
29 Questions Answered, 1 Questions Asked
3
Hi Adam,

After reviewing your account, you originally signed up for the IDEA trial membership on 9/25/2012 and your trial membership ended on 10/25/2012 the day you were charged the $199 for the membership. We never received a request to cancel your trial membership and therefore you were charged after the 30 days. However, it looks like you made contact with our Inspired Service Team on 11/7/12 and a refund has already been submitted to our Accounting Department. If you have any other questions or concerns, please contact us and we will happily assist!


Keep Inspiring,
IDEA Health & Fitness Association
Add Comment
 
Image CAPTCHA
Cancel
Answered by Karin Singleton 1991 days ago
MemberVerified
2973 Questions Answered, 13 Questions Asked
2
Hi Adam,

same as Janet; never had a problem.

Once you get this resolved, do not let this experience cloud your judgement about the organization. I have nothing but good things to say about IDEA, and I hope that it will prove of much benefit to you, too.

Karin Singleton
www.meltnc.com
Add Comment
 
Image CAPTCHA
Cancel
Answered by Michael Saiz 1991 days ago
MemberVerified
983 Questions Answered, 20 Questions Asked
1
Hello Adam,
Have you tried:

IDEA Health & Fitness Association
10455 Pacific Center Court
San Diego, CA 92121
Phone: (858) 535-8979, ext. 7
Toll-free: (800) 999-4332, ext. 7
Fax: (858) 535-8234
Live chat: offline


General E-mail: contact@ideafit.com

IDEA FitnessConnect E-mail: fitnessconnect@ideafit.com

Editorial E-mail: editorial@ideafit.com

Sponsorship, Advertising and Exhibiting E-mail: client@ideafit.com

Media Relations E-mail: press@ideafit.com

Presenter Relations E-mail: presenter@ideafit.com

Sincerely,
Michael


Add Comment
 
Image CAPTCHA
Cancel
Answered by Janet Weller 1991 days ago
ExpertMemberVerified
284 Questions Answered, 3 Questions Asked
1
Adam, I have never had a problem with IDEA member services and am very surprised to hear this. As Michael said, if you press ext. 7 you get member services. I have never gotten a machine, they have also been very good about replying to e-mail. I hope you get this resolved soon.
Add Comment
 
Image CAPTCHA
Cancel
Answered by NatalieSmith NAPS 2 B Fit 1990 days ago
Verified
2470 Questions Answered, 13 Questions Asked
0
Hello Adam,

I am sorry you are having a problem trying to contact someone. I do not want to upset you in any way; but, it appears you are in a different time zone from IDEA. Have you called during IDEA business hours?

As you see, there are many communication options and I am sure IDEA will be more than happy to help you, once you find the right channel.
Take care.
Add Comment
 
Image CAPTCHA
Cancel
Answered by Harris Sophocleous 1813 days ago
Member
2722 Questions Answered, 7 Questions Asked
0
Hi Adam,

IDEA is pretty good keeping records on membership fees. I never had a problem with them either. Take care.

Harris
Add Comment
 
Image CAPTCHA
Cancel

Add Answer

Image CAPTCHA
Follow Question

Share this page

Client Share
Tweet

Related Questions

Automatic renewal?

6 Answers | Asked by Adam Reeder

why did you automatically renew my accpunt ? I did NOT want to renew it.

1 Answer | Asked by Kathleen Cooney

Membership Renewal

4 Answers | Asked by Melissa Milam

Can we try the 0.99$ ideafitnesstv without the automatic renwal ?

1 Answer | Asked by Alain Leduc

certification renewal information

2 Answers | Asked by Elizabeth Roycroft
View All Questions

1 Person is Following this Question

Find a Personal Trainer

IDEA Fitness Connect